Home Internet & nbn
- Download the My Optus app.
- Open the app.
- Click Get started.
- Click Log in or register.
- Enter the log in email address and password you used to register with My Account and click Log in.
- Read and accept the Terms and Conditions.
- Select your service if you have more than one.
Besides, How do I contact Optus support?
If you have a question or need help with your Optus service, you can contact us through one of the options below.
…
What can we help you with?
- 1300 417 220. Mon – Fri: 8am – 9pm. …
- 133 937. Mon – Fri: 8am – 8pm. …
- 133 937. 8am – 8pm, 7 days a week.
- 1300 555 241. Mon – Fri: 8am – 7pm (AEST)
Also, What’s wrong with the Optus App?
If you’re having issues with the My Optus app, try the following troubleshooting steps: … Delete the app, switch the device off / on again, then re-install the app. If unable to log in, check that your contact e-mail address, contact phone number and date of birth is correct with Optus.
Herein, How do I know when my Optus contract ends? Click Plan
- Log in to My Account.
- Select the service you want to view your contract details for.
- Select the Plan Details tab.
- View your plan name, CIS and contract end date.
Does Optus have app?
Optus @Home app is available on Android 5.0 or later.
23 Related Questions and Answers
Can I call Optus for free?
Customers can still use the Optus to Optus network free calls however any other calls to non-OPTUS mobile numbers will be charged from 4 July 2018.
What is your Optus service number?
You can find your service number on your bill, or in My Account and the My Optus app.
Are 1300 numbers free Optus?
Calls made to 13/1300 services are charged to you, except for the first fifteen minutes for local calls from fixed lines which are not charged. Refer to Optus Inbound Pricing Options sheet or your quote for more details on call, recurring and other charges. * Some hotels and public phones may charge a local call fee.
Why is my Optus Internet not working?
Reset the connection: Turn your modem and your computer off and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect.
Why can’t I log into My Optus app?
If you can’t log in to My Account, try clearing your browser’s cache and cookies. Instructions on how to clear your browsers cache and cookies may differ from browser to browser and device to device. Check our device guides for device specific instructions.
Why is my phone on SOS only Optus?
That typically happens because: 1) The Optus signal is too low/poor, 2) You have gone outside of Optus coverage area, 3) The SIM card is not sitting properly in the phone.
What happens when my Optus contract expires?
Re: What happens after my contract expires? All contracts just roll in to the identical terms on a month to month basis. You’ll notice nothing different. At that stage you’re free to sign up to a new Optus deal, a competitor deal or just sit on the month to month existing deal and wait for a good one to come along.
How do I know when my contract ends?
You can check your contract status by asking your provider – over the phone or livechat – or by logging into your account online. You may also be able to find your contract end date via your provider’s app (if you have downloaded it), by checking a bill, or looking through correspondence with your provider.
Can I keep my phone after my contract ends?
Sure, you can keep your phone. … It’s best to go into one of the phone stores with your old phone and ask them to look it up and see if it can be used. To switch, however, you’ll need to unlock your phone. Your old carrier should be able (and willing) to unlock your phone after your contract period is up.
How much data do I have Optus?
You simply have to text ‘MENU’ to 9999 from your Optus mobile number. You will then receive an extensive numbered list of functions that you can choose from. Send the corresponding number of the data usage option to 9999. You will receive a message back that tells you how much data you have used.
How much data does Optus $30 recharge use?
$30 Optus Prepaid Epic Data includes:
40GB total data (includes 30GB bonus welcome data) on first three $30 Prepaid Epic Data recharges (within 90 days of activation), and 10GB standard data after the 3rd recharge.
How do I check my data usage Optus?
Home Internet & nbn
- Launch the My Optus app.
- From the bottom left corner of your display, select the service tab.
- Here you’ll see your remaining data balance and credit expiry date.
Do you get charged for 1300 numbers?
Are 1300 numbers free? 1300 numbers are not free to call. A call to a 1300 number from a landline within Australia will be charged at the local rate. … Calls made to 1300 numbers from mobile phones will be charged to the caller at a timed rate determined by their mobile phone carrier.
Does Optus have a call Centre in Australia?
“Optus has customer contact centres in Adelaide, Melbourne, Sydney, India and Philippines that manage both telephone and online customer queries. … As a multicultural country, even when customers speak to an Australian agent they sometimes may believe they are speaking to someone overseas.
Are 1800 numbers free from Optus mobiles?
With an Optus 1800 number service customers can call you at no charge from a fixed line anywhere in Australia. If your customers call your 1300 number or 1800 number from their mobile, the normal mobile call rates apply.
How do I cancel Optus month to month?
There are no plan cancellation fees. You will simply need to pay out the full remaining cost of your device, which will include any monthly device credit that Optus was going to cover.
Can I add another phone to my Optus account?
SIM Plans. Our mobile SIM plans are free from any lock-in contract. You can bring your own phone to Optus or add a new phone.
