Groupon’s terms of sale say: ‘If a merchant or venue refuses to honour any voucher, Groupon will refund the amount paid upon request in the original form of payment, or will credit the Groupon account of the purchaser with an equivalent number of Groupon “Bucks” for future purchases on the Site.
Besides, How do I get my money back from Groupon?
To be eligible for the Groupon Promise, the customer must contact us within 14 days of the Groupon redemption. In addition, the Groupon refund policy states that: For Local Deals, customers can return any unredeemed Groupon for a refund of the amount paid within the first three days after purchase.
Also, How long does it take for Groupon to refund my money?
Groupon typically processes refunds in 1-2 business days but it can take up to a maximum of two weeks. You will receive an email from Groupon titled ‘Your Refund Has Been Processed.” After your refund has been processed, it can take up to 10 business days for the credit to show on your credit card statement.
Herein, How do I complain to Groupon? Contact Groupon’s London head office to make a complaint by calling their official phone number 0203 510 2373 where you can complain about the experience that a merchant offered you and if you have been sold a defective item.
How do I complain to Groupon?
Check this helpful FAQ site or call one of three customer service phone numbers 7 days a week 8am-7pm CST: 1-888-664-4482 or 1-877-788-7858 or 1-999-375-5777. If you would like to contact Groupon CEO, Eric Lefkofsky you may address your correspondence to him at 3101 Park Blvd., Palo Alto, CA 94306.
25 Related Questions and Answers
What is Groupon Bucks refund?
Groupon Bucks received as a refund of the amount you pay will be added to your account by Groupon. Groupon Bucks received as a refund of the amount you pay do not expire. … Groupon Bucks acquired through Groupon gift cards are governed by the terms and conditions disclosed on or distributed with the specific gift card.
How do I cancel an order on Groupon app?
How to Cancel an Order
- On mobile or desktop, navigate to Customer Support. Don’t have the mobile app? Download it here.
- Select the order you want to cancel.
- If your order is eligible for self-cancellation, you’ll see an option to Cancel Order.
- Follow the steps provided to complete cancellation.
What happens if you don’t redeem a Groupon?
You have 24 hours to use them to purchase a new voucher or vouchers. If you don’t make any purchases with your Groupon Bucks within 24 hours, you forfeit your Bucks and Groupon restores the face value of your expired voucher. Remember, that face value won’t expire under ordinary circumstances.
How long does a Groupon delivery take?
Most Groupon Goods items are delivered in 7–12 working days. Once your item ships, we’ll send you a confirmation email to let you know. Keep in mind: Some orders have different shipment windows; check the Fine Print for the estimated delivery.
What is Groupon and how does it work?
Groupon earns its money through a commission it generates on every coupon it sells. Retailers and businesses that offer their goods and services on the site are promised a minimum number of deals that are sold. When that threshold is reached, each deal coupon that is sold earns Groupon a 50% commission.
What happens if you don’t use a Groupon?
You have 24 hours to use them to purchase a new voucher or vouchers. If you don’t make any purchases with your Groupon Bucks within 24 hours, you forfeit your Bucks and Groupon restores the face value of your expired voucher. … That’s one of the few times a traditional Groupon voucher can lose its face value.
How do I check my Groupon bucks?
You can find your Groupon Bucks balance by visiting the Account page from a computer or the My Stuff menu on mobile. From the Account page on a computer, you can select Groupon Bucks to view your: Balance.
How do I cancel a Groupon order on my iPhone?
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- Tap My Stuff on the bottom-right.
- Tap Customer Support.
- Tap Cancel Order.
- Tap Cancel Order.
How do you use Groupon credits?
Making purchases with your Groupon Credits: You’ll need to manually apply the Groupon Credits in your account at checkout. Just check the box next to “Apply available Groupon Bucks” under Payment Method, and the number of credits in your account will be deducted from your total.
Do Groupons ever expire?
The truth is, technically, Groupons and most other daily deal vouchers can be redeemed up to five years after the purchase date, which means you can buy all the yoga, facial and frozen yogurt coupons your heart desires without the fear of wasting money.
Does Groupon charge a fee?
Groupon takes 50% of the sales revenue as its service fee.
Why is Groupon so cheap?
The deals offered daily through Groupon start at 50 percent off and can go as high as 90 percent cheaper than the normal price. Groupon can offer such steep discounts because it guarantees business owners a minimum return on their investment and the possibility of becoming an overnight sensation.
Do Groupon sell fake goods?
Discount deal website Groupon has been found to be selling fake products online, a BBC Watchdog investigation has revealed. The programme, which aired on 16 November on BBC One, followed a number of complaints from consumers who had bought dodgy products or misleading experiences from the discount marketplace.
Why does Groupon take so long to ship?
The Groupon shipping time will depend on transportation availability and the distance that it must travel to arrive at its destination. For local deliveries in the United States, it will take from 5 to 10 days to arrive at your home if you pay the standard services from the couriers.
Can you use Groupon right away?
You don’t need to use the coupon the day you buy it—in fact, you often can’t. There’s some urgency to the way Groupon works. Deals get posted at midnight and customers usually have about 24 hours to nab it, although sometimes the limit is reached early. … But once you buy the deal, there’s no rush to use it.
Is Groupon legit to buy from?
Groupon is definitely a legit company. It was founded in 2008, and since then, has grown to serve almost 50 million active users. Very few people have issues using these online coupons due to the fact that as soon as a fraudulent offer is revealed by one user, it would be removed instantly.
How long does Groupon credit last?
Your credits will be valid for a full 12 months and can be used towards almost any purchase on our site, so you’ll have plenty of time to find another deal that works for you.
