Fitbit will replace or fix your tracker’s regular wear-and-tear damage within one year of the date you purchased it. … Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn’t covered by the warranty.
Besides, How long does it take for Fitbit to deliver?
Fitbit.com orders typically ship within 24-48 hours from the time you place the order, pending product availability and credit card verification. Delivery time is based on your location and the shipping type you chose. When you place your order, you’ll see an estimated ship date if an item is on back order.
Also, Can I return my Fitbit if I don’t like it?
RETURN POLICY
If you are unsatisfied with your purchase of a Fitbit-branded device and/or accessory from the Fitbit Store for any reason, you are entitled to a full refund if you meet the conditions set forth below. … include the return authorization number with your return.
Herein, Why did my Fitbit stop working? You may need to force quit the Fitbit app. From your mobile device, head to Settings>Apps>See all apps>Fitbit>Force Stop. Try turning Bluetooth off and on again.
Why are Fitbits so bad?
Some of the different models have gotten bad reputations for causing skin irritation, burns, and wrist pain. Some of these were attributed to allergic reactions to the metals used, but many other symptoms from wearing Fitbit fitness trackers can easily be attributed to the EMF radiation from the devices.
19 Related Questions and Answers
Can I exchange my Fitbit for a new one?
At this time, we don’t offer exchanges. If you purchased your Fitbit device or accessory elsewhere, contact the retailer to find out the return policy. Customers in the United States can initiate a return with our return tool. Customers in other countries should contact Customer Support for help.
Will Fitbit refund my money?
If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund.
Can I trade in my Fitbit for a new one?
Best Buy will trade-in several Fitbit models for electronic gift cards, although prices will vary based on the condition and age of the tracker. … The best price will likely come from selling your old Fitbit through eBay (or a socially-distanced) Craigslist or Facebook Marketplace sale.
Why won’t my Fitbit screen turn on?
Reboot Device.
If your Charge series tracker is unresponsive: . Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. … Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
Why has my Fitbit screen gone black?
If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.) Restarting your Fitbit forces it to reboot–and often fixes problems like a black, blank, or non-responsive device.
Who do I contact if my Fitbit is not working?
If your issue is not urgent or you are okay waiting for a few days, then sending an email is a good way to reach Fitbit’s support team. Fitbit’s support’s email address is support@fitbit.com or fitbit-support@fitbit.com.
Should you wear your Fitbit to bed?
All wrist-based Fitbit devices automatically detect your sleep when you wear your device to bed. We recommend wearing your device in a snug wristband while sleeping; don’t wear your device in a clip or pendant accessory. … Fitbit devices that track heart rate (except Charge HR and Surge) also track sleep stages.
Is it bad to wear a Fitbit all the time?
In fact, Fitbit is safe to use as long as you are using it as intended. If you are obsessed with losing weight, counting calories, or noting down your daily activity, this device won’t serve the purpose.
Is it OK to wear Fitbit to bed?
A | Fitness trackers — such as the Fitbit, Jawbone UP24, and Nike+ FuelBand — collect data about your activity levels and sleep patterns, then send the information to your computer or smartphone via low-level radio-frequency waves. … For this reason, she suggests avoiding wearing the device on your wrist while you sleep.
Can I sync a new Fitbit to an existing account?
When you connect your new Fitbit to your existing account, you usually need to set it up as a replacement for the old Fitbit. … Remember, be sure to sync your old Fitbit before setting up the new Fitbit, even when replacing the old device with the same model (i.e., Fitbit warranty replacement.)
Can I sell my old Fitbit?
Once you’ve packaged up the old Fitbit with its charger and any other accessories like extra straps, it’s time to sell. … The best price will likely come from selling your old Fitbit through eBay (or a socially-distanced) Craigslist or Facebook Marketplace sale.
How do I delete my old Fitbit and add a new one?
Here’s how to replace it in the Fitbit app:
- Launch the Fitbit app from your Home screen or the app drawer.
- Tap the menu button button on the top left of the screen. …
- Tap Devices.
- Tap the add button on the top right of the screen. …
- Tap Replace (device name).
- Tap Replace Your Old (device name) at the bottom of the screen.
How long is a Fitbit warranty?
Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the “New Product(s)”) shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and …
What is the difference between Fitbit and Fitbit premium?
Fitbit Premium offers several extra benefits compared to the standard Fitbit experience, including Sleep Tools, Guided Programs, Workouts, Advanced Insights, Challenges and access to the Health Metrics Dashboard. There is also one-to-one coaching for an additional monthly fee.
How do you cancel your Fitbit premium account?
Head to coach.fitbit.com and log in to your account. On the upper right side of the screen, click your name and select Settings. Scroll down to the Subscriptions and Payments section. Select Edit and cancel the membership.
How do I sync a new Fitbit?
1 Sync Fitbit to an iPhone, iPad, Android Phone or Tablet
- Open the Fitbit app.
- After launching the app, the Fitbit app dashboard will appear. Tap the Account icon.
- Then, select your Fitbit.
- Ensure that the All-Day Sync toggle is in the ON position.
How do I get rid of an old Fitbit?
Fitbit’s advice just says:
- Do not dispose of your Fitbit product with household waste.
- Disposal of the packaging and your Fitbit product should be done in accordance with local regulations.
- Batteries are not to be disposed of in municipal waste stream and require separate collection.
